Omni-channel

our services meet the needs of companies seeking to understand, design and build integrated commerce and services systems for our customers

Strategy

Fifteen years global experience have provided us with an extraordinary level of exposure to the challenges faced by businesses as we deal with the challenges of integrating our internal systems to provide better levels of service to ourcustomers. We can help you build a business case for an omni-channel solution; to identify the pitfalls and the opportunities; and the tangible and intangible benefits. A good strategy is one that looks to the future, while understanding the realities of the present. We ask the right questions to uncover goals, visions, and objectives, bringing them together in strategies which are genuinely useful. With roadmaps, operating models, and eCommerce principles, our strategies help our clients understand what to do, and why.

Solution & Technical Architecture

Our consultants have extensive experience designing enterprise wide solutions for omni-channel commerce, order management and PIM (product information management). We will help you build your high-level solution architecture and your technical architecture.

Integration

Omni-channel commerce is all about seamless integration of systems. Over the years, we have integrated our client’s commerce solutions with more than 40 different applications and technologies. From back-end systems such as Retail Decisions, SAP, Oracle, JDE; to warehouse and fulfilment systems such as Paperless, Neto, Australia Post, Fasttrack, Parcelpoint and Swire; Payment gateways such as SecurePay, NAB, Paypal, ANZ eGate and Westpac; and a vast array of 3rd party front-end and marketing systems such as BazzarVoice, Exact Target, Responsys, Google and Lassoo.

We utilise point-to-point web services, APIs and integration technologies such as Mule.

Development

We provide complete end-to-end commerce development services supported by a proven methodology. Our project methodology combines the strong project governance of a traditional ‘waterfall’ project methodology, with the best of ‘agile’ to facilitate a flexible approach to development that incorporates regular demonstrations and customer feedback, frequent code releases and ongoing code quality assurance.

A typical eCommerce implementation is full of moving parts, and we can get them under control for you. With more than 50 sites in our portfolio, we have proven expertise in the world's leading eCommerce platforms, as well as many ERP, POS, order management and back end systems.

We have learned through the course of our numerous hybris projects that establishing clear expectations, and maintaining strong governance is critical to the success of any commerce project. The keys are:

  • Executive sponsorship
  • Experienced project management (customer & vendor)
  • Traditional project management governance
  • Vendor engagement & quality reviews (e.g. hybris)
  • Business user engagement throughout (expectation setting)

Support Services

We offer a comprehensive 24×7 support service, 365 days of the year. Whether it's website updates, software maintenance or regular reporting and analysis, we know it doesn't stop at launch. We want your site running at its best, and we won't let anything get in our way. We offer tailored Service Level Agreements.

Monitor and Optimise

Just because it's live, doesn't mean our work is done. We stick around to monitor and test, working with digital marketing teams to continuously improve the customer experience and drive increased conversion rates. We dive deep into data to uncover trends, insights and ideas for change.