Strategic Partnership at Frucor

The successful completion of two complex, highly strategic SAP projects at leading Australasian beverage manufacturer, Frucor, is a lesson in the value of a customer and its systems integrator forging a fruitful strategic partnership.

Oxygen, A DXC Technology Company has become one of Frucor’s key external IT vendors. It has helped the leading drinks company become one of the smartest operators in the industry, thanks to a world class direct containerisation project and an ambitious warehouse management refit to replace manual processes with SAP technology – two of the company’s biggest IT-enabled projects completed to date.

Richard Raj, Group IT Solutions Manager at Frucor, says the effective fruition of the two projects has seen Oxygen move from the position of IT supplier to strategic partner.

“The relationship has matured as the two projects materialised,” says Raj. “Oxygen has an in-depth knowledge of our business and the way we operate, which means I don’t have to second guess too much. I know they are putting the best options on the table and I know they back us 100 percent.”

Raj says whenever problems arise – as they tend to when dealing with inter-linked, multi-faceted projects – everything is out in the open and all options are discussed. “I can pick up the phone and talk frankly with the team to quickly find the most effective solution to the problem.”

Not every IT project Frucor embarks upon is a fit for SAP, and Raj says he can rely on Oxygen to give him an honest appraisal about what is best for the organisation.

“I value Oxygen as a sounding board. I rely on them for the SAP perspective on an issue and they keep me informed about what’s coming down the track in terms of new SAP functionality. Armed with this I can then make sensible decisions about the best business applications for Frucor and the future-proofing of our operations.”

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