SAP Work Manager - Queensland Rail

Mobility solution enables Queensland Rail to drive out improved railway maintenance efficiencies

Oxygen, A DXC Technology Company has helped Queensland Rail deliver a leading edge SAP Work Manager solution to over 600 mobile workers, allowing the railway operator to improve the effectiveness and cost efficiencies of its work order execution.

The on-time and on-budget implementation, which went live in February 2015, was driven by a need for Queensland Rail to find a more dynamic and automated way to deal with the work order process, says Stanley Takis, Queensland Rail’s Program Director for the Enterprise Asset Management System project.

“We wanted to build in better efficiency around our planning for maintenance, outages and repairs – over and above the manual way we were doing things,” says Takis.

Queensland Rail’s itinerant workforce operates across 8,000 kilometres of critical railway infrastructure. The company needed a new approach to how it created, sent and executed work orders for corrective and preventative maintenance.

“The old way was very inefficient,” says Takis. “There was no real time reporting and hours weren’t recorded correctly or allocated to the correct job. Whilst everything was maintained, the time capture and information recording was weak, which created inefficiencies in our procurement and inventory management processes.”

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