Cloud for Customer
Aligning your organisation around the customer is now more important than ever.
Your Marketing, Sales and Customer Service teams are the front line to the customer. They need to harness your end-to-end enterprise, along with deep customer insight and personalized engagement in order to stand-out from the competition and deliver a relevant experience at every step of the customer journey. Equip your marketing, sales and customer service teams with SAP Cloud for Customer to win with today’s empowered customers.
- Know your customers like never before
- Guide your customer’s journey every step of the way
- Nurture relationships and embrace evangelists
Features and Benefits
- Drive rapid adoption via “consumerised” user experience
- Access all the information you need quickly–available at a glance via Feed, Enterprise Search, People, Navigation, Hover Hints
- Improve efficiency with quick-create and short-cut capabilities
- Use the Shelf to quickly findpersonalised tagged and flagged items
- Tailor experience to fit your sales needs with easy to implement field extensibility and re-labeling
- Full feature mobile application with offline capability
- Manage customer relationships on iPhone, BlackBerry, Android and iPad - anytime, anywhere
- Increase productivity through access to real-time business information
- Collaborate with sales team on important topics
- Track Business Performance through real-time Analytics
- Deploy freely mobile applications included in subscription with no extra costs
- Dashboard view from multiple sources
- User personalised dashboard and views
- Native calendar integration
UXC Oxygen is the first SAP partner to implement the solution in ANZ, the only SAP partner with multiple reference sites and the only SAP partner in ANZ certified for Cloud for Customer Rapid Deployment Solution (RDS)
CLOUD SOLUTION PACKAGE: UXC OXYGEN CLOUD FOR CUSTOMER
UXC Oxygen has developed a simple solution to a complex business problem, delivering “out of the box” SAP Cloud for Customer solution with minimal development and integration costs. The Rapid Deployment Solution (RDS) utilises SAP Cloud for Customer to help businesses improve their sales, service and social engagement processes from a number of perspectives.
SAP Cloud for Customer helps you work more efficiently by providing full integration with Microsoft Outlook with a single view between the two applications, out of the box mobile access which supports online and offline capability.
- Account and Activity Management
- Marketing / Sales / Service Management
- Integration with customer’s SAP ERP or CRM systems
Enabling real-time Collaboration & faster access to back-end data
- Real time insights into your companies ever changing customer data anytime anywhere through Cloud for Customer mobile apps
- Easy integration with Microsoft Outlook system
With UXC Oxygen’s Cloud for Customer you benefit from the combination of SAP software and UXC Oxygen’s in-depth industry, consulting and implementation experience. Our solution provides industry standard best practices driven by business needs to ensure your entire organisation is brought on a journey with people not technology leading the way.