Meeting citizen needs - The changing role of customer service in the digital age


Location: Webinar

Join this webinar as we discuss experiences in driving digital disruption in the public sector and what is being done to enable governments to meet their citizens’ needs.

We will also cover the importance of making the customer experience journey seamless with citizen centric engagement, and how that changes the role of the Customer Service agent and how we make it simple for citizens to interact with organisations regardless of channel or device.

Wednesday 10th May

11.30am AEST / 1.30pm NZDT

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Tim West, Product Manager

Tim has over 20 years experience in driving digital transformations for customers across the strategy, customer experience and technology domains. He started in the UK working for the likes of York University, BBC, Audi and Travel Inn to Australia where he has worked in government, retail, finance and travel. More recently, Tim has focussed on developing products to help Public Sector organisations deliver citizen engagement benefits quickly, and as the Product Manager for the partner, developed SAP Hybris Citizen Engagement Accelerator. This work has led to him being made CSC’s Global SAP Hybris Leader where he is heading Citizen Engagement initiatives around the world.

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